AUTOMATIC CALL DISTRIBUTOR Supports Aspect Call Center ACD and Aspect UIP Development Services Call Center ACD: Call control tables (CCT) Development UIP (Unified Integrated Platform) IP based network inter queue (IPNIQ) development Advance Skill Based Routing (ASBR) development RTR canvas development for real-time monitoring of contact centre. QA Services Call Center ACD: Testing of CCT before release to production to ensure calls are landing to right agent group.Testing of IPNIQ routingTesting ACD system configurations created using ASMS UIP (Unified Integrated Platform) Testing of UIP created servicesTesting of IPNIQ routingTesting of ASBR routing System Support/Monitoring: ACD/UIP monitoring using RTR canvases and alertsHealth Check routines for system healthOn call support for ACD/UIP ACD releases and Post-release testing Change Management supportCall Center ACD CCT release and other system parameter configuration at release timePost-release testing during off business as well during business hrs.