Automatic Call Distributor

Supports Aspect Call Center ACD and Aspect UIP

Development Services

  • Call control tables (CCT) Development
  • IP based network inter queue (IPNIQ) development
  • Advance Skill Based Routing (ASBR) development
  • RTR canvas development for real-time monitoring of contact centre.

QA Services

  • Testing of CCT before release to production to ensure calls are landing to right agent group.
  • Testing of IPNIQ routing
  • Testing ACD system configurations created using ASMS
  • Testing of UIP created services
  • Testing of IPNIQ routing
  • Testing of ASBR routing
  • ACD/UIP monitoring using RTR canvases and alerts
  • Health Check routines for system health
  • On call support for ACD/UIP
  • Change Management support
  • Call Center ACD CCT release and other system parameter configuration at release time
  • Post-release testing during off business as well during business hrs.

Get In Touch

Power Up Your Business Today – Get Your Custom IT Solution Now!

Ready to Boost Your Business with Managed Services? Fill out the form to get started with a customized solution!

Why Choose Us?

Why Choose Datson360 for Staffing Solutions?

Choose Datson360 for tailored staffing solutions and strategic IT expertise that empower your business to thrive. With our commitment to quality and industry-specific knowledge, we connect you with the right talent and tools for success.

Tailored Solutions

We understand every business has unique needs, and our services are customized to fit your specific goals.

Industry Expertise

With experience across sectors like healthcare, finance, and more, we’re equipped to provide skilled talent and IT solutions.

Excellent Quality

We prioritize top talent and advanced technologies by understanding every business to ensure your success and satisfaction.

Testimonials

What Our Client’s Say

Discover how we’ve helped leading companies build strong, productive teams and streamline IT operations for sustained growth.

“Working with Datson360 for IT solutions was seamless. Their team is knowledgeable, responsive, and committed to finding the best solutions for our business. They truly feel like an extension of our in-house team!”

Anthony S. Moore

Ceo & Founder

“Game-changer for our team. They quickly understood our staffing needs and provided top-notch candidates who fit right into our culture. Their expertise and dedication make them our go-to partner for all staffing needs.”

Angela G. Paredes

Manager

“We partnered with Datson360 for specialized life sciences staffing, and they exceeded our expectations. The quality of candidates and their quick turnaround time were impressive. They made our hiring process easy.”

Mary J. Garcia

Sales Manager