L1 and L2 Support

  • Work as a first line of defense for customers, using Aspect products (UIP, ACD, AQM, eWFM etc.)
  • Log tickets with appropriate comments and analysis around the issue and assign a priority to issue.
  • Update customer for the status of ticket
  • Co-ordinate with L2/L3 team for the issue and help them in resolving
  • Provide 24X7 supports.
  • Install Code Mod, Update Packages and Hot fixes on customer system as per the plan.
  • Aspect version upgrade
  • Perform post installation testing to ensure the good health of the system.
  • Perform regular health checks of the systems
  • Perform System re-boot as per the defined frequency.
  • Provide 24X7 supports.

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Why Choose Us?

Why Choose Datson360 for Staffing Solutions?

Choose Datson360 for tailored staffing solutions and strategic IT expertise that empower your business to thrive. With our commitment to quality and industry-specific knowledge, we connect you with the right talent and tools for success.

Tailored Solutions

We understand every business has unique needs, and our services are customized to fit your specific goals.

Industry Expertise

With experience across sectors like healthcare, finance, and more, we’re equipped to provide skilled talent and IT solutions.

Excellent Quality

We prioritize top talent and advanced technologies by understanding every business to ensure your success and satisfaction.

Testimonials

What Our Client’s Say

Discover how we’ve helped leading companies build strong, productive teams and streamline IT operations for sustained growth.

“Working with Datson360 for IT solutions was seamless. Their team is knowledgeable, responsive, and committed to finding the best solutions for our business. They truly feel like an extension of our in-house team!”

Anthony S. Moore

Ceo & Founder

“Game-changer for our team. They quickly understood our staffing needs and provided top-notch candidates who fit right into our culture. Their expertise and dedication make them our go-to partner for all staffing needs.”

Angela G. Paredes

Manager

“We partnered with Datson360 for specialized life sciences staffing, and they exceeded our expectations. The quality of candidates and their quick turnaround time were impressive. They made our hiring process easy.”

Mary J. Garcia

Sales Manager